How do I know if an item is in stock?
Where can I find size and fit advice?
Are you going to have my size again?
Is there a warranty?
Can I reserve a product to buy later?
Are products sold on the site authentic?
I forgot my password - what should I do?
Will my personal details stay safe?
When will my card be charged?
How do I use my store credit?
Do I need an account to place an order and what are the benefits of creating an Altuzarra account?
How do I place an order on your site?
Can I place an order over the phone?
Can I cancel or make changes to my order?
How will I know if you have received my order?
Can I get my purchase gift-wrapped?
Which currencies can I shop in?
Which payment methods do you accept?
Can I use multiple methods of payment?
Will shipping and duties be refunded on return?
When will I receive my refund?
Can I buy a gift card online?
Which shipping methods are available and what are the fees?
How much will I be charged for shipping?
Will I need to pay taxes and duties?
Do you offer same day delivery?
When will I receive my order and how can I track delivery?
Is signature required upon delivery?
What is your returns policy?
How do I return my order?
Can I return in store?
How do I package my item for return?
Can I exchange my item?
How can I return or exchange a faulty item?
Can I exchange or return an item gifted to me by someone else?
What are your promotion restrictions?
EMAILS AND CONTACT
How do I receive Altuzarra email updates?