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Altuzarra

Returns & Exchanges

How to Return Your Order

If you are not satisfied with your purchase for any reason, we are happy to accept a return. You will have 14 days from the receipt of your order to return the item(s) to Altuzarra. For orders placed between November 25th and December 25th we offer an extended return period of 45 days.

To make this process as quick and easy as possible, Altuzarra offers all customers a Free Returns Collection Service. We recommend booking the service within 7 days of receiving your order to ensure it arrives safely back in our hands before the return window expires.

Free Returns Collection Service Book Your Collection by following these steps:

  1. Log in to ‘My Account’ at Altuzarra.com

  2. Go to ‘Orders & Returns’ and find the order you would like to return.

  3. Within the Order Details, select Request Return.

  4. Select the item(s), reason, and number of packages to return.

  5. Follow the steps to schedule a suitable pick-up time and confirm your collection address.

  6. Upon confirmation of your collection details you will be supplied with an Air Waybill (AWB). Please print two copies - one to be attached to the outside of the returning package and a second to be given to your courier.

Please find the booking reference in your Free Collection Booking Confirmation email to track the journey of your return.

Please note: If you have been provided with a Returns Invoice for Customs, please place one inside the package and attach a signed copy to the outside of the package with the AWB. Do not seal your package yet, the contents will be checked and finally sealed by the courier upon arrival.

Returns Policy

  • We can only collect returns from the same country/region to which your order was delivered. If you have returned an item from a country/region other than your delivery country/region, additional import duties may be applied. We strongly recommend using the Free Returns Collection Service.

  • Please thoroughly check garments upon delivery before removing any attached tags and before disposing of any original packaging.

  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached to be in a returnable condition.

  • Where possible, any packaging such as authenticity cards, dust bags and leather tags must also be returned as they are considered part of the product.

  • Footwear must be returned un-marked and un-scuffed in the original undamaged boxes provided and inside a protective shipping box.

  • Hosiery, lingerie and swimwear items must be returned with undamaged product packaging, where applicable.

  • Hosiery, lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

Exchanges

At this time, we do not accept exchanges. If you need a different color, item, or size, we recommend ordering the desired size while it is still in stock and shipping back your return for a refund. Need help? Email us at customerservice@altuzarra.com or call +1 864-651-1643 Monday – Friday from 9am – 6pm EST.

Where is my refund?

We will always try to be as swift as possible, however sometimes refunds can take up to 14 working days to process depending on your bank or payment provider. Payments will be refunded to the original payment method excluding the cost of shipping.